Navette Léman Privacy Policy – GDPR-Compliant for European Travelers

 Navette Léman Privacy Policy – Your Data, Our Priority

At Navette Léman, your privacy is paramount. This Privacy Policy explains how we collect, process, and protect your personal data when you book our transportation services via our website form, phone (+41 76 817 80 65), or email. Based in Switzerland and serving European travelers, we fully comply with the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP). Last updated: March 18, 2025.

 Who We Are

Navette Léman provides premium airport transfers across Switzerland and beyond. Our headquarters:
[Insert Address Here, e.g., Rue de Genève 123, 1000 Lausanne, Switzerland]
Contact us at: +41 76 817 80 65 or via our contact form.
We are the Data Controller under GDPR for the personal data you share with us.

 What Data We Collect

We collect minimal data directly from you to provide our transfer services:

  1. Personal Information
    • Name, email address, and phone number (submitted via our reservation form or provided over the phone).
    • Pickup and drop-off locations (e.g., Geneva Airport to Verbier).
  2. Technical Data
    • IP address, browser type, and device info (automatically collected via cookies—see Cookie Policy).
  3. Communication Data
    • Information from inquiries or feedback sent through our contact form or email.

We do not use third-party payment processors or external IT services, and we only collect data you provide directly. Sensitive data (e.g., health details) is not requested unless you voluntarily share it for service purposes (e.g., mobility needs).

H2: How We Use Your Data

We process your data under these GDPR lawful bases (Article 6):

  • Contractual Necessity: To arrange and confirm your transfer (e.g., booking from Geneva Airport to Lausanne).
  • Legitimate Interest: To enhance our services, send booking confirmations, or inform you of travel updates (e.g., delays).
  • Consent: For optional marketing emails—you can unsubscribe anytime.
  • Legal Obligation: To meet transport regulations.

H2: How We Share Your Data

We limit data sharing to what’s essential:

  1. Our Drivers
    • Your name, contact details, and pickup/drop-off locations are shared with our drivers to fulfill your booking.
  2. Legal Authorities
    • Data may be disclosed if required by law

We do not use third-party service providers (e.g., payment processors or external IT platforms) and never sell your data.

Data Storage and Security

  • Where: Your data is stored on secure, in-house servers in Switzerland, recognized for GDPR-equivalent protections under the FADP.
  • How Long: Booking data is kept for 5 years (legal requirement); marketing data is deleted upon unsubscribe.
  • Security: We use SSL encryption, firewalls, and restricted access to protect your information.

Your GDPR Rights

As an EU resident, you have these rights:

  1. Access: Request your data copy.
  2. Rectification: Fix incorrect details.
  3. Erasure: Ask us to delete your data (“right to be forgotten”).
  4. Restriction: Limit our data processing.
  5. Portability: Get your data in a transferable format.
  6. Object: Opt out of marketing or legitimate interest processing.
  7. Withdraw Consent: Revoke consent (e.g., stop emails) anytime.

To exercise these rights, email privacy@navetteleman.ch or use our contact form. We’ll respond within 30 days.

 Cookies and Tracking

We use cookies to improve your experience (e.g., saving form preferences). See our Cookie Policy below for details and management options. Adjust settings via our cookie banner on navetteleman.ch.

 International Transfers

For transfers crossing EU borders (e.g., Switzerland to France), your data remains under our control with GDPR-equivalent safeguards. We do not rely on third-party processors outside Switzerland.

Complaints

If you’re concerned about your data, contact us at privacy@navetteleman.ch.

 Updates to This Policy

We may revise this policy as needed. Check here or sign up for updates via our contact form. Major changes will be emailed to subscribers.

Cookie Policy (Subsection)

We use:

  • Essential Cookies: For site functionality (e.g., form submissions).
  • Analytics Cookies: Basic, anonymized tracking of site usage (no third-party tools like Google Analytics).
  • Marketing Cookies: Optional, for tailored offers.

Manage them via our cookie banner or browser settings.

Contact Us

Have questions? Reach us at:

Travel confidently—Navette Léman protects your privacy every step of the way.

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